Shipping and Returns
Shipping Methods and Rates
Complimentary shipping for orders above S$100. Standard shipping charges of S$5.00 apply for orders below S$100.
All orders are shipped and delivered on business days (Monday to Friday, excluding Public Holidays) via Ninja Van. We kindly ask that you anticipate 3-5 business days for standard shipping.
If we attempt to deliver your order but you are not present to receive it, we will re-deliver on the next available date. However, please note that you will be charged a re-delivery fee of S$5 if your delivery fails two (2) or more times.
Any orders placed and received on business days (Monday to Thursday, excluding public holidays) are processed on the next working day in the order in which they are received. Orders placed and received on weekends (Friday, Saturday or Sunday) will be processed on the next business day (Monday). During peak periods, we seek your understanding to allow additional 2-3 business days for your orders to be shipped.
If you have questions about your order, please email us at [email protected] and we would be happy to assist you.
International shipping: We regret that we currently do not ship outside Singapore for orders placed at yslbeauty.com.sg.
Change Submitted Orders
Once your order is successfully submitted, we regret to inform that we are not able to accommodate to any changes to the order. If you have any enquiries on your order, please contact us at [email protected] or via our live chat and we will do our best to assist you.
Returns & Exchanges
If for any reason you are not satisfied with your purchase of the product purchased from yslbeauty.com.sg, (“Website”) you may request for a full refund or exchange by requesting to return the product within seven (7) days from the date you receive your order.
Subject to the following:
- Item must be purchased from the Website;
- Item must be in its original purchase condition – packaging must be unopened, unused, unmarked and not defaced in any manner;
- All returns and exchanges requests must be accompanied with a legible copy of the original sales receipt/invoice; and
- Items purchased as part of a set or a multi-item pack must be returned as a whole set.
Refunds must be made at our offline official stores (excluding Tangs Orchard, Isetan Scotts, Metro Paragon, Takashimaya Ngee Ann City and BHG Bugis) within seven (7) days from the date you receive your order, with the valid receipt. When you request for a refund, you will be required to return all products, travel sizes given during the purchase. Any vouchers redeemed and used with points from the transaction will be deemed invalid and the voucher value will not be refunded. Any points earned from the refunded transaction will also be invalid and member tier may be downgraded if necessary.
Exchanges must be made at our offline official stores (excluding Tangs Orchard, Isetan Scotts, Metro Paragon, Takashimaya Ngee Ann City and BHG Bugis) within seven (7) days of purchase together with the valid receipt.
Yves Saint Laurent Beauty Guarantee
At yslbeauty.com.sg, we stand behind our service, our products and our customers.That is why we have a 100% satisfaction guarantee behind every online purchase from yslbeauty.com.sg. If, for any reason, you should ever purchase a Yves Saint Laurent Beauty product from yslbeauty.com.sg that is not pleasing to you, you may return or exchange it at our offline official boutiques at ION Orchard or Raffles City (excluding Tangs Orchard, Isetan Scotts, Metro Paragon, Takashimaya Ngee Ann City and BHG Bugis).
When you request for a refund, you will be required to return all products, travel sizes given during the purchase. Any vouchers redeemed and used with points from the transaction will be deemed invalid and the voucher value will not be refunded. Any points earned from the refunded transaction will also be invalid and member tier may be downgraded if necessary.
Order Status
We process orders Monday through Friday in the order in which they are received. Orders placed after 12:00PM EST (Noon) will not be processed until the next business day.
To check the status of your order, please use the tracking number included in your shipping confirmation email. For questions regarding your order, please WhatsApp us at +65 9732 5849 or email us at Customer Service and we would be happy to assist you.
Report Order Problem
If your order is missing a product, contains a damaged item, or other concern, please email us at [email protected] To expedite your request, please have your order confirmation number available. We will always do our best to accommodate your concern as efficiently as possible.
International Shipping
We regret that we do not ship outside Singapore at this time for orders placed at yslbeauty.com.sg. Orders with a PO Box as the delivery address will not be processed. You may use our Store Locator to find a YSL Beauty physical boutique nearest to you.
